Salesforce's Service Cloud provides an unmatched customer service experience while reducing your costs. Your interaction with customers is central to everything you do and Salesforce's Service Cloud helps you serve those customers across all channels. From self-service to live chat to call center management, Service Cloud lets you and your agents have a 360 view of your customers experience.
Service Cloud is the obvious choice for customer-focused businesses — but if your platform is not specifically designed for your employee needs, you risk low adoption, higher training costs, more time resolving customer issues, and overall lower ROI on your customer service investments.
Whether you need to cut total handle time for calls, reducing staff bottlenecks or integrate smart training that rapidly improves agents proficiency, LookThink can maximize your investment in Service Cloud and drive employee satisfaction along the way.
I never realized how our original Service Cloud wasn't centered on our Service Agents until LookThink came in and drastically cut time on tasks and our customer service scores increased.
A hospitality client reduced training time by 2 hours per staff member, saving millions annually
Seconds saved per call
LookThink's improvements resulted in over 1 million dollars saved
Improved Service Cloud implementation for a car manufacturer
Contact us to make your Salesforce serve you better.