Salesforce and your business will continue to evolve with new features, business processes, and needs. Let us help you maintain your organization, ensure a consistent user voice, and layer in new functionality without disruption to your users — so you can grow your business with confidence.
- Establish and execute against an enhancements roadmap that suits your priorities and budget
- Ensure improvements and new features are aligned to UX principles, design, and technical architecture
User Monitoring and Adoption
- Track and monitor platform usage
- Assess adoption rates by persona (role & profile)
- Recommend adjusted training strategies to ensure best use of platform
- Issue identification, tracking, and remediation
- Tier 3 technical support for any and all issues
- Assessments of custom pages before each Salesforce release to check for compatibility
- Periodic assessment of curent platform versus Salesforce upgrade paths to ensure release compatibility
- Maintain the value of your optimized platform
- Perpetuate your vision for the platform to inform planning
- Anticipate and adjust how processes and needs will evolve in reaction to your market, performance, or customer needs
- Maintain a solid and efficient code-base and architecture in keeping with industry best practices
Targeted UX Assessment
Whether for a brand new or existing implementation, this assessment will dive deep into identified functional areas. We'll use our best practices and wireframing tools to reimagine a user-centered workflow that saves time and increases adoption.
Classic/Visualforce to Lightning Migration
Making the shift to Lightning is rapidly becoming a daunting requirement — but it's also a huge opportunity to optimize your users' experience and improve the overall performance of your platform.