This global hotel chain is one of the largest hotel brands in the world. They target both business and leisure travelers with locations in over 100 countries.
Hospitality Call Center Software: Streamlining a Robust Customer Service Platform
decrease in time
it takes to train a new agent, resulting in time saved.
weeks in training
compared to the original 6-8 week training period.
for employees to do their jobs more efficiently.
One of our key goals was to make the language human and easy to understand so agents knew what to expect from each click.”